For clients and partners

One of the most important aspects of its activities, TERMATA® considers its own Service Department, established at a high professional level and operating across all regions of Russia.

The availability of services and long-term cooperation resolve all disputes related to the purchase of heating equipment, while close post-sale interaction lays the foundation for future joint projects.

The TERMATA® Service Department offers its clients several areas of activity:

• PROFESSIONAL INSTALLATION AND COMMISSIONING

  TERMATA® offers supervised installation (oversight and organizational-technical management of delivery and installation), commissioning, and prompt activation of heating equipment.

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• TRAINING

  Scheduled express training for the client’s personnel on the following topics: operating rules, preventive maintenance features, and heating equipment repair procedures.

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• REMOTE TECHNICAL SUPPORT

  Accessible technological consultations in "online" mode for all questions regarding setup, operation, repair, and restoration of heating equipment under the "24/7" formula.

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• TECHNICAL MAINTENANCE

  TERMATA® conducts scheduled diagnostic works with on-site visits to the client.

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• WARRANTY REPAIR WORKS

  TERMATA® performs repair and restoration works with on-site visits to the client and at its own production facility.

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• WARRANTIES

  TERMATA® guarantees uninterrupted operation of all equipment for 12 months from the date of commissioning, but no more than 18 months from the date of delivery. Company specialists continuously accept questions at the service email address service@termata.ru and promptly engage with negotiation participants. Post-warranty service is provided based on an additional service agreement.

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